Privacy Policy

1. Who We Are

The data controller is Vantage Nutrition Ltd, registered in England and Wales (Company No. 14823761), with its registered office at 14 Whitfield Street, London, W1T 2RF. You can contact our data team at info@anklesdynligamen.world or by post to the address above.

2. What Personal Data We Collect

We collect personal data only where necessary and proportionate to the purpose. The categories of personal data we may collect include:

• Identity data: first name, last name.
• Contact data: telephone number, email address, delivery address (where applicable).
• Transaction data: details of products ordered, order reference, payment-on-delivery confirmation.
• Technical data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage data: information about how you use our website, products, and services.
• Marketing and communications data: your preferences in receiving communications from us, where you have opted in.

We do not collect any special categories of personal data (such as health data, biometric data, or data concerning racial or ethnic origin) through this website.

3. How We Collect Your Data

We collect data through the following means:

• Direct interactions: when you complete our order form, contact form, or correspond with us by phone or email.
• Automated technologies: as you interact with our website, we may automatically collect technical data and usage data. We collect this data using cookies, server logs, and similar technologies. Please see our Cookie Policy for details.
• Third-party sources: we may receive technical data from analytics providers such as Google Analytics, subject to your cookie consent choices.

4. Legal Bases for Processing

We process your personal data under the following lawful bases permitted by UK GDPR:

• Contract performance (Article 6(1)(b)): processing your order, arranging delivery, and managing returns.
• Legitimate interests (Article 6(1)(f)): website security, fraud prevention, improving our services, and internal analytics - where our interests are not overridden by your rights.
• Legal obligation (Article 6(1)(c)): where processing is required to comply with UK law (e.g. tax records retention).
• Consent (Article 6(1)(a)): for analytics cookies and any direct marketing communications, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. How We Use Your Data

We use your personal data for the following purposes:

• Processing and fulfilling your order for Wellaray Coffee, including arranging payment on delivery.
• Communicating with you about your order, delivery status, or return requests.
• Responding to enquiries submitted via our contact form.
• Maintaining the security and proper operation of our website.
• Complying with legal and regulatory obligations.
• Conducting analytics to improve our website and services (subject to cookie consent).
• Sending you marketing communications where you have separately opted in to receive them.

We will not use your data for automated decision-making or profiling that produces legal or similarly significant effects.

6. Cookies and Tracking Technologies

We use cookies and similar technologies on this website. We default to denying all non-essential cookies until you provide explicit consent via our cookie banner. For full details of the cookies we use and your choices, please see our Cookie Policy.

7. Data Sharing and Recipients

We do not sell your personal data. We may share your data with the following categories of recipients where necessary:

• Delivery and logistics partners: to arrange fulfilment and payment-on-delivery of your order.
• IT and hosting providers: who host and maintain our website and data infrastructure on our behalf.
• Analytics providers: such as Google Analytics, where you have consented to analytics cookies.
• Professional advisers: including lawyers, accountants, and auditors where required.
• Regulators and public authorities: where required by applicable law, court order, or governmental authority.

All third parties we share data with are required to process it securely and only for the purposes we specify. Where third parties are based outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR Chapter V.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Specifically:

• Order and transaction records are retained for six years from the date of transaction (in line with HMRC requirements).
• Contact form enquiry records are retained for 12 months from last contact.
• Website analytics data (where consented) is retained in accordance with Google Analytics data retention settings, typically 14 months.
• Marketing consent records are retained until you withdraw consent or request erasure.

9. Your Rights Under UK GDPR

Under UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data:

• Right of access: to request a copy of the personal data we hold about you.
• Right to rectification: to request correction of inaccurate or incomplete data.
• Right to erasure: to request deletion of your data where there is no lawful reason to continue processing it.
• Right to restriction of processing: to request that we restrict processing of your data in certain circumstances.
• Right to data portability: to receive your data in a structured, machine-readable format where processing is based on consent or contract.
• Right to object: to object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing.

To exercise any of these rights, please contact us at info@anklesdynligamen.world or in writing to 14 Whitfield Street, London, W1T 2RF. We will respond within one month of receipt of your request. We may need to verify your identity before processing your request.

10. Right to Lodge a Complaint

If you believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk
Helpline: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns before you contact the ICO. Please contact us in the first instance.

11. Data Security

We have implemented appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS), access controls, and regular security reviews. Where we use third-party processors, we require them to implement equivalent security standards.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

13. Children

Our website and products are not directed at children under the age of 18. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected such data, please contact us immediately so we can delete it.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically. Where changes are material, we will take reasonable steps to notify you.

15. Contact Us

For any questions or concerns regarding this Privacy Policy or our data practices, please contact:

Vantage Nutrition Ltd
14 Whitfield Street, London, W1T 2RF
Email: info@anklesdynligamen.world
Telephone: +44 20 7946 0321